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General

Partner Portal Basics

  • Does my organization have to be listed in the Partner Directory? 
  • What does the Status mean for my supplier?
  • What does .csv file format mean?

Logging In

  • How do I log in to the Partner Portal?
  • How do I reset my password?
  • I can't access my account, what do I do?
  • Why can't I sign in if I leave the login page open for a while?

Contacting Fair Trade

  • How do I find out who my Certification Representative is?

Emails

  • Why am I not receiving notification emails?

Release Notes

  • Release Notes

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