General

Partner Portal Basics

• Does my organization have to be listed in the Partner Directory? 
• What does the Status mean for my supplier?
• What does .csv file format mean?

Logging In

• How do I log in to the Partner Portal?
• How do I reset my password?
• I can't access my account, what do I do?
• Why can't I sign in if I leave the login page open for a while?

Contacting Fair Trade

• How do I find out who my Certification Representative is?

Emails

• Why am I not receiving notification emails?

Release Notes

• Release Notes